Last updated: 10 May 2026
Summary. Validera is a business-to-business product. Use of the Validera browser extension, dashboard, and APIs by an organisation's authorised users is governed primarily by the customer agreement we sign with that organisation, supplemented by the Data Processing Agreement (DPA). The terms on this page apply to anyone using validera.io and to use of the service in the absence of a separately signed agreement.
Key point. If you are signing up an enterprise organisation, talk to support@validera.io for the customer agreement and DPA. The terms here are not a substitute for those.
By accessing or using validera.io, the Validera browser extension, the Validera admin dashboard at app.validera.io, or any of the Validera backend APIs (the “Service”), you agree to be bound by these Terms of Service (“Terms”), the Privacy Policy, and any customer agreement or Data Processing Agreement signed between Agentic Labs Group Pty Ltd, ACN 692 724 584 (“Validera”, “we”, “us”) and your organisation. If you do not agree to these Terms, do not use the Service.
Where these Terms conflict with a separately signed customer agreement, the customer agreement prevails.
The Service is intended for use by businesses, not consumers, and specifically by professional ops, claims, compliance, and admin teams handling commercial bookings or claim handling. By using the Service you represent that:
Validera helps operations teams catch booking and commitment errors before they happen. The Service includes:
The Service is provided on an “as is” basis during the current pilot. Specific service-level commitments (uptime, response times, support hours) are set out in the customer agreement, where applicable. In the absence of a customer agreement, no service-level commitments apply.
Access to the dashboard requires a tenant API key issued to your organisation. Access via the browser extension requires the agent to sign in using their organisational Google account, as configured by an admin in the dashboard. You are responsible for:
You must not, and must not permit any user, to:
Our IP. Validera owns all intellectual property in the Service, including the extension code, the backend services, the verdict engine logic, the prompts, the schemas, the dashboard, and the validera.io brand. Except for the limited rights granted to use the Service, you receive no rights in any of the foregoing.
Your data. You retain all rights, title, and interest in your data — the claim ticket text, booking transactions, verdict outcomes, override reasons, and tenant/agent metadata you bring to or generate within the Service. You grant us a limited licence to process that data only as necessary to provide the Service and as further described in the Privacy Policy and DPA.
Aggregated metrics. We may produce aggregated, de-identified metrics (e.g. typical extraction latency, override rates across the customer base) for internal product improvement. Such metrics will not identify any customer.
Fees, if any, are set out in the customer agreement signed between Validera and your organisation. During the current pilot phase the Service is offered without fee to designated pilot customers; this does not create any expectation of free use beyond the pilot period.
Each party will keep confidential any non-public information disclosed by the other in connection with the Service, including (in our case) your data and operational details, and (in your case) the technical architecture, pricing, and roadmap of the Service. Confidentiality obligations survive termination for three years.
Our processing of personal data is governed by the Privacy Policy and, for customers, the Data Processing Agreement (DPA). For most personal data processed via the Service, Validera acts as a processor on behalf of the customer (the controller). The DPA includes the EU Standard Contractual Clauses where international transfers occur. Contact privacy@validera.io for the DPA template.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy of the verdict outcomes, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the verification logic will catch every non-compliant transaction.
Important under Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010). Where such a right or remedy applies and the Service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for any breach is limited (at our option) to re-supplying the Service or paying the cost of having the Service re-supplied.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless Validera, its directors, employees, and contractors from and against any third-party claim arising out of (a) your use of the Service in breach of these Terms, (b) your data being processed without lawful basis, or (c) your infringement of any third party's rights through use of the Service. We will notify you promptly of any such claim and give you reasonable assistance, at your cost, to defend it.
These Terms apply from the first time you use the Service until terminated. Either party may terminate by ceasing use of, or disabling access to, the Service. The customer agreement, where one exists, governs notice periods and any winding-down obligations.
We may suspend or terminate access immediately, without notice, if we reasonably believe you have materially breached these Terms or applicable law, or if continued provision of the Service exposes us to legal or regulatory risk. Where suspension is appropriate to address the risk, we will prefer suspension over termination.
We may modify the Service and these Terms over time. Material changes will be communicated to customers via email and reflected on this page with a new “last updated” date. Your continued use of the Service after a change constitutes acceptance of the modified Terms. If you do not accept a change, your remedy is to stop using the Service.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or related to these Terms, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.
Before commencing formal proceedings, the parties will use good-faith efforts to resolve any dispute through direct discussion between senior representatives.
Entire agreement. These Terms, together with the Privacy Policy, the customer agreement (where signed), and the DPA, constitute the entire agreement between the parties regarding the Service and supersede prior arrangements.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of substantially all our assets.
No agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship.
Notices. Notices to Validera should be sent to legal@validera.io. Notices to you may be sent by email to the contact address on your account.
For questions about these Terms: